COLTUR Peru joins initiatives aimed at the coronavirus

The rapid spread of the new coronavirus COVID-19 has received intense media attention throughout the world. At COLTUR Peru, we therefore understand the concerns that travelers might have with regard to visiting Peru; however, as the World Health Organization (WHO) has stated, there is no need for the adoption of measures to adjust travel plans, although of course any such measures must always remain a very personal decision.

At COLTUR Peru the care and safety of all our travelers is our priority, and we remain constantly alert and in regular contact with every member of our highly-trained and experienced guiding staff and other representatives. They are all aware of the importance of informing us immediately should any of our travelers display any of the symptoms associated with COVID-19, so that we can activate the in-house protocols already developed by our Operations department, in compliance with the preventive measures recommended by the WHO. These initiatives involve a multilevel team composed of field staff, our 24/7 Guest Relations service, and the Operations and Management departments.

As part of the protocol established, any traveler with symptoms associated with the new coronavirus will be assisted throughout the process of contacting their insurer, and all our clients will be advised of the situation.

At the same time, in an effort to minimize the negative effects of this global event, we are reviewing our cancellation policies and penalties, in order to offer greater flexibility to our clients. Specific pre-paid itineraries and trips planned to coincide with annual festivities will be reviewed in due course.

Peru, prepared to deal with the coronavirus

For the past several weeks, Peru has been preparing for the possible arrival of COVID-19 cases, and the country has put in place specific protocols for the detection, diagnosis and treatment of patients with the new coronavirus.

Below, we would like to share with you some important information:

➤ To date, 7 cases of the new coronavirus have been reported in Peru, 6 of which involve members of the same family. All 7 patients have been quarantined.

➤ The Peruvian government has implemented a National Preparedness and Response Plan to confront the disease, activating protocols that involve a number of public and private sector institutions.

➤ Through its “Viaja Informado” travel advisory initiative, Peru’s Ministry of Foreign Trade and Tourism aims to keep those working in the travel sector, and travelers themselves, fully informed regarding the preventive measures being taken to address COVID-19.

For its part, and in coordination with other government bodies, the Peruvian Ministry of Health has established a free helpline (available by calling 113 from any phone network provider) and a series of social media platforms, in order to attend any persons who might display symptoms associated with COVID-19, or who may have been exposed to possible contagion.

While calling for calm, the World Health Organization has also called for diligent adherence to the recommended preventive measures being communicated across different platforms.